Refund policy

At Saad Optics, customer satisfaction is important to us. If you are not satisfied with your order, you may request a return within 14 days of receiving your product.

To be eligible for a return, the product must be:

• Unused and in good condition
• Free from scratches, damage, or signs of wear
• Returned with original packaging and accessories (if applicable)

Before requesting a return, customers must first contact our support team and provide:

• A clear reason for the return
• A video of the product
• Proof of damage if the item arrived damaged or defective

For damaged item claims, customers must provide proper evidence showing the issue clearly. We strongly recommend recording a full unboxing video when opening your package, as this helps verify any damage or missing item claims quickly and fairly.

Please note:

• Products with scratches, physical damage, or improper handling will not be accepted for return
• Returns requested after 14 days of delivery will not be accepted
• Refunds or replacements are processed only after inspection and approval by our team

For return requests or assistance, please contact our customer support team with your order details.